Notes from India
After a few months in India, some thoughts on all things technology, design, data and public policy in India.
Do you need another map? Probably not.
In September last year, I spoke at the ServiceD in Gov conference. Here’s what I said, more or less.
We’ve created a list of services, now what?
Listing services has given us the tool we need to start doing the real work of service development.
“We can all write, why do we need a content designer?”
Reflections of a service designer on what a difference having a content designer on the team can make.
“Led by user needs”… How can we ensure this happens in practice?
Our current situation at the Red Cross will be familiar to lots of other large organisations. We’ve built giant services, that have...
What we learned about how caseworkers learn
Being a great caseworker means retaining a lot of knowledge and constantly learning as context, technology and best practice...
Wrapping up discovery
Identifying the cause rather than the symptoms of waiting lists.
Introducing family tracing
Right now, a global network of Red Cross Red Crescent staff and volunteers are searching, finding and reconnecting displaced...